Privacy Policy

1. Information We Collect

When you use LodgeHQ Translations, we collect:

• Account information: name, email address, phone number
• Translator credentials: NAATI practitioner number, certification level, language pairs
• Documents: files you upload for translation purposes only
• Payment information: processed securely via Stripe — we do not store card details
• Usage data: pages visited, orders placed, interactions with the platform

2. How We Use Your Information

• To facilitate translation services between clients and translators
• To process payments and payouts
• To verify translator credentials and NAATI certification
• To send order updates, notifications, and platform communications
• To improve our platform and services

3. Document Handling

Documents uploaded for translation are stored securely. They are accessible to the client who uploaded them, platform administrators, and to NAATI-accredited, identity-verified translators on the platform for the purpose of quoting and completing translation work. All translators are bound by our Terms of Service, which include confidentiality and data-handling obligations. Documents are retained for the duration of the order and a reasonable period afterwards for dispute resolution purposes.

4. Data Sharing

We do not sell your personal information. We share data only with:

• Translators: source documents and client notes, for the purpose of quoting on and completing translation work
• Payment processors: Stripe, for secure payment handling
• Email providers: for transactional emails (order confirmations, notifications)
• Law enforcement: if required by Australian law

5. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and access controls to protect your data.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at [email protected] to exercise these rights.

7. Contact

For privacy enquiries, contact us at [email protected]