Customer-to-translator workflow

How LodgeHQ translation works

LodgeHQ operates the online workflow. A participating translator performs the translation. NAATI credentials the practitioner, and the receiving organisation decides acceptance.

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The process, step by step

  1. 1

    Prepare the source files

    Actor: Customer

    Confirm the language direction and receiving-body instructions. Upload complete, legible files in one language direction per quote.

  2. 2

    Analyse the documents

    Actor: LodgeHQ platform

    The platform stores each upload and uses automated analysis to estimate document type, pages, language and complexity. A difficult file can be referred for manual review.

  3. 3

    Review price and target timing

    Actor: Customer

    Compare the displayed AUD total and target turnaround. The target is calculated for that quote and may extend for larger bundles; it is not a universal delivery guarantee.

  4. 4

    Create and pay for the order

    Actor: Customer and Stripe

    Enter contact details, accept the terms and complete payment using the methods Stripe makes available. LodgeHQ does not store full card details.

  5. 5

    Match an available translator

    Actor: LodgeHQ marketplace

    Eligible work is shown to participating translators with an approved matching language pair. The first eligible translator to accept an instant job is assigned; availability determines assignment time.

  6. 6

    Translate and certify

    Actor: Assigned translator

    The assigned practitioner accesses the full source file, performs the translation and uploads the completed document with their own practitioner and certification details.

  7. 7

    Review and respond

    Actor: Customer

    Download the delivered file through the order page. Approve it or request a revision through the available order workflow if something needs correction.

  8. 8

    Submit to the recipient

    Actor: Customer and receiving body

    The customer follows the receiving organisation's submission instructions. That organisation, not LodgeHQ, decides whether its requirements have been met.

Document access before and after assignment

LodgeHQ administrators can access files for support and manual quoting. Depending on the order workflow, approved translators whose language pair matches may see order details or a watermarked preview before assignment. The assigned translator can access the full source file to complete the work. Access is authenticated and document links are time-limited.

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Cancellation, revisions and consumer rights

An unassigned paid order can be cancelled through the available workflow and a full refund is initiated. Once a translator is assigned, contact support. Delivered work can be approved or sent back through the revision action. These operational rules do not exclude rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

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Important checks before ordering

  • Ask the receiving organisation whether it requires a particular credential, direction, copy type, stamp, declaration or delivery format.
  • Check that every name, date, number, stamp and edge of the source document is readable.
  • Use the notes field for preferred English spellings and relevant recipient instructions.
  • If a hard deadline matters, do not rely on the target alone; confirm current availability before making irreversible arrangements.
  • Review the quote total, Privacy Policy and Terms before payment.
Get a quoteBrowse document servicesUnderstand NAATI-certified translation

Current practitioner terminology and credentials: the official NAATI Certification System. Visa-document instructions: the Department of Home Affairs check-before-submission guidance.

Last fact-checked: 2 August 2026 · Published by LodgeHQ Editorial Team