Order and account support
Include your order number or account email, but do not attach identity or source documents to an ordinary email unless support specifically asks you to.
Support and enquiries
Contact LodgeHQ Translations
Email is the official public contact channel for LodgeHQ Translations. No response-time guarantee is made; urgent recipient or filing deadlines should not depend on an unanswered enquiry.
For an existing order, include the LodgeHQ order number. Use the authenticated order page for source files, translated files and order messages whenever possible.
Choose the right enquiry
Privacy or document request
Ask about access, correction, account deletion, retained order files, overseas processing or a suspected privacy incident.
Editorial correction
Send the page URL, the statement you believe is wrong, and a current primary source where available.
Translator enquiry
Use the translator information page first; contact us if the application or credential-upload workflow is not working.
Before sending sensitive information
Do not send passports, identity documents, certificates or payment-card details by ordinary email unless an authorised LodgeHQ support person has specifically requested a limited copy. Start with a description of the issue. Read the Privacy Policy for the upload and document-access workflow.
Last fact-checked: 2 August 2026 · Operator: LodgeHQ Pty Ltd (ABN 52 696 192 677)