Editorial accountability
Corrections Policy
Effective and last reviewed: 2 August 2026
LodgeHQ welcomes specific, evidence-based corrections. Regulated facts and statements that could affect a person's document, deadline, payment, privacy or receiving-body decision receive priority, but no fixed response time is promised.
Report an error
Email [email protected] with the subject “Editorial correction”. Include:
- the exact LodgeHQ page URL;
- the heading, sentence or data point concerned;
- why it appears inaccurate, incomplete, outdated or misleading;
- a current primary source or direct evidence where available; and
- whether the issue could affect a live deadline, order, payment, privacy or safety concern.
Do not email a passport, identity document or full client file merely to support an editorial correction.
How a report is assessed
- LodgeHQ checks that the report identifies a published statement and relevant evidence.
- The responsible primary source and the page's prior evidence are compared.
- Where professional interpretation is required, publication is narrowed or held until an appropriate reviewer is available.
- The team assesses how materially the issue could affect user action, regulatory accuracy, service expectations or trust.
- The page is corrected, qualified, temporarily removed, redirected, archived or left unchanged with the reason recorded internally.
How changes are shown
| Change type | Publication treatment |
|---|---|
| Minor copy or formatting fix | Corrected without a prominent note where meaning is unchanged. |
| Source or freshness update | Source and fact-check date updated only after the relevant facts are rechecked. |
| Material factual correction | Corrected after the evidence is confirmed and accompanied by a visible correction or update note describing the material change. |
| Unsafe or fundamentally misleading page | Temporarily removed, noindexed, consolidated or redirected while the correct canonical owner is prepared. |
LodgeHQ does not advance a “last updated” date merely to make content appear fresh. A revision history is added where knowing the prior rule or the nature of the correction materially helps readers.
Order, privacy and legal disputes
This policy concerns published content. An order-quality issue should use the order revision or dispute workflow and the Terms of Service. A privacy request or incident should follow the Privacy Policy. A correction does not determine an individual legal entitlement or consumer remedy.
No retaliation and no paid corrections
LodgeHQ does not charge to correct a factual error and does not condition a correction on a purchase, review, link or removal of fair criticism. Reports can be made by customers, translators, receiving organisations, regulators, professionals or members of the public.
See also the Editorial Policy and Sourcing Policy.